Frequently asked questions

Q.
I am having trouble placing my order online. Who should I contact?
A.
You can call 0844 209 20 38and explain you are having trouble with your website order. You can also order your chosen items over the telephone if you wish.

Q.
I have placed my order but not received it in the post yet – what should I do?
A.
If you have not received your order within 14 days please call 0844 209 20 38.

Q.
How much does postage cost?
A.
Postage in the UK is £3.95 for all orders under £40, for all orders over £40 the delivery charge is free.  Postage to the Channels Islands is £5.95, to Europe and Eire is £10.00 and the rest of the world is £20.00

Q.
How can I receive a copy of the Hft Christmas catalogue?
A.
You can either email Nicola.stephens@hft.org.uk or telephone 0117 9061692.